Return & Refund

Return & Refund Policy - HouseHavenShop.shop

At HouseHavenShop.shop, we are committed to providing our customers with a satisfactory shopping experience. If you are not satisfied with your purchased product, we offer a clear and straightforward return and refund policy to protect your rights.

1. Return & Exchange Conditions

• Return Period: You can request a return or exchange within 30 days of receiving the product.
• Product Condition: Returned or exchanged items must be in their original packaging, unused, and undamaged. All accessories, tags, and manuals must be intact.
• Defective Items: If you receive a product with quality issues or it does not match your order, please contact us within 7 days of receipt.

2. Return & Exchange Process

1. Contact Customer Service: Please reach out to our customer service team via email (support@househavenshop.shop) 
2. Complete the Return Request: We will provide a return request form that you need to fill out with the relevant information.
3. Return the Item: After approval, please send the item back to the specified address. We will provide you with the return address and relevant instructions.
4. Refund/Exchange Processing: Once we receive the returned item, we will conduct a prompt inspection and process your refund or exchange if it meets the return conditions.

3. Refund Policy

• Refund Method: Refunds will be issued via the original payment method. Processing times may vary depending on the payment method.
• Shipping Costs: If the return is due to a quality issue or an error in shipping, the shipping costs will be covered by us. In other cases, the return shipping costs will be borne by the customer.

4. Special Cases

The following items are not eligible for return or exchange:

• Perishable or easily damaged items (such as food, cosmetics, etc.).
• Opened items, if their safety and hygiene have been compromised.

5. Contact Us

If you have any questions about the return and refund policy or need further assistance, please feel free to contact us:

• Email: support@househavenshop.shop

Thank you for choosing HouseHavenShop.shop! We look forward to providing you with quality products and services, ensuring that your shopping experience is enjoyable.