FAQS

Frequently Asked Questions (FAQs) - HouseHavenShop.shop

1. What types of products can I purchase on the website?

At HouseHavenShop.shop, we offer a variety of household and cleaning products, including kitchen utensils, cleaning agents, hygiene products, and more, aimed at meeting your daily needs.

2. How do I place an order?

You can browse our website, select the products you need, add them to your cart, and then follow the prompts to complete the checkout process. During checkout, you will need to provide your shipping address and payment information.

3. What payment methods are accepted?

We accept various payment methods, including credit cards (Visa, MasterCard), debit cards, PayPal, and electronic payment methods (such as Alipay and WeChat Pay). You can choose the most convenient payment method at checkout.

4. How can I check the status of my order?

After placing an order, you will receive a confirmation email containing your order number and a tracking link. You can use this link to check the status of your order at any time.

5. What are the shipping fees?

Shipping fees vary based on your location and order amount. You can view the specific shipping costs during the checkout process.

6. Can I return or exchange items?

Yes, we offer return and exchange services. Please refer to our return and exchange policy for specific requirements and processes. Generally, products that are unopened and within 30 days of purchase can be returned or exchanged.

7. How can I contact customer service?

If you have any questions or need assistance, you can reach customer service through the following methods:

• Email: support@househavenshop.shop

8. How do you ensure product quality?

We collaborate with reputable brands to ensure that all products undergo strict quality testing. We are committed to providing high-quality household and cleaning products.

9. Are there any promotions available?

We regularly run promotional activities and discounts. Please follow our website and social media for the latest offers.

10. How can I update my account information?

You can log in to your account and go to the "Account Settings" section to update your personal information, shipping address, and payment methods at any time.